Then contact your debit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days.
We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 7 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within Nigeria. Q: Can orders be shipped internationally?Īt the moment HOG Furniture doesn't deliver items internationally. Our prices are all inclusive, except for corporate clients that would require inclusion of Withholding Tax and VAT to be applied to the total order value. The price listed on the website is the final price, what you see is what you pay. There are no extra costs or additional dispatch charges, except for bulk orders. Lekki, Victoria Island, Ikoyi and its environs.Below are lists of locations that are covered by the same day delivery service. However, this depends on the product ordered and the location for delivery. Q: Can I get my orders delivered same day?įor same day delivery, the order has to be placed before 10.00AM. Upon arrival of your consignment(s), the agent will contact you to come to their depot with a means of Identification to claim your goods. In an Independent Shipping Agent delivery, orders would arrive within 14 business days. They will also call you the day before delivery to further confirm the delivery time and date. In Direct Delivery orders, typically around two to five business days after purchase, you will receive email notifications on the status of your order and our delivery service team will contact you and schedule a delivery time at your convenience. Q: How do I know when my items are arriving? As a result, orders from outside Lagos state has to be prepaid, and also because we do not have offices in these states. They do not offer home delivery nor cash on delivery(COD)services. Independent Shipping Agents- These agents are used to ship items to other parts of Nigeria aside Lagos and Ogun State. If delivery does not take place within 15 days of the original scheduled delivery date, the order may be treated as a cancelled order. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. We understand timing is important, so if you need to reschedule the date, contact us as soon as possible at the phone number listed in your order confirmation: 081 or via email We request a 48-hour notice if you want to reschedule or cancel delivery. Please arrange for someone to be present when the truck arrives. Exceptions are for customized products that may take longer production timeline aside the shipment timeline. The size and weight of your online purchase are factored into your total billing charge.ĭirect Delivery – HOG Logistics will deliver items one of two ways directly from an independently owned and operated Store (depending on the store proximity to the final destination) or via an Independent shipping agent for those outside Lagos and Ogun State.Īfter you place your order, you will be contacted (typically within two(2) to five (5) business days) to schedule home delivery, if you are within Lagos and Ogun State axis, and two(2) to Fourteen(14) Outside Lagos and Ogun State. You will receive your order either via our Direct Delivery Service or an Independent Shipping Agents.
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